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Acmonic

Terms of service

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These terms govern your use of acmonic.com and the services of Acmonic (“Acmonic”, “we”). By creating an account or ordering a project you accept them. If you act for a company, you confirm that you may bind it. The agreement you sign for a project prevails over these terms where they differ.

1. Our services

Acmonic designs and builds digital products, including websites, online stores, web platforms, mobile apps, branding, SEO and AI tools. Each project is run by a dedicated expert through your client workspace.

2. Your account

You must be at least 18 years old and give accurate information. Keep your credentials secure and tell us immediately about any unauthorised use. You are responsible for what happens under your account.

3. Offers and agreements

Each project is priced in a written offer valid for the period it states. Accepting and electronically signing it creates a binding agreement, recorded with the date, time, IP address and a fingerprint of the signed text. Work outside the agreed scope is quoted separately before it starts.

4. Price and deposit

  • The price is fixed for the agreed scope and shown in the offer's currency.
  • The deposit is negotiated for each project and written in the offer. It is often 10%, but it can be higher, lower or waived by agreement. You can ask for a different deposit before you sign.
  • Work starts once the deposit is received. The balance is due when you approve the delivery.
  • Invoices are payable within the period they state. You can pay by the methods listed in your offer.
  • Prices exclude taxes and duties unless stated otherwise. Where tax applies, it is added or settled under the rules of your country, including reverse charge.
  • Third-party costs (domains, hosting, licences, paid services) are yours unless the offer says otherwise.

5. Delivery and revisions

We deliver in the workspace by the agreed date, which moves by any delay in receiving content, feedback, access or payment. You approve the delivery or request changes; the offer states how many rounds of revisions are included. Delivery is treated as approved if you do not respond within 14 days after a written reminder.

6. Your responsibilities

You provide content, access and feedback in good time, and you confirm that you hold the rights to everything you send us and that it is lawful. You are responsible for your own legal compliance, such as your website's legal notices, sector rules and the products you sell, unless the agreement says otherwise.

7. Intellectual property

Once the full price is paid, the rights in the final deliverables made for you pass to you, including source code and design files. Until then, they remain ours. Third-party and open-source components stay under their own licences, and we keep our general know-how, tools and reusable components, which you may use as part of the deliverables. We may show the project in our portfolio unless you object in writing.

8. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for the project, during the project and for five years after it, or longer where the law requires.

9. Cancellation and refunds

  • Either party may end a project in writing, or immediately if the other seriously breaches the agreement and does not fix it within 14 days of notice.
  • If you cancel, work completed up to that date remains payable. Any amount you paid beyond that value is refunded.
  • If we cannot deliver, or we end the project without fault on your side, we refund amounts paid for work not delivered.
  • Refunds go back through the original payment method where possible. Card refunds are issued through Stripe and usually appear within 5–10 business days, depending on your bank.
  • If you are a consumer in the EU, the UK or another country with a similar right, you may withdraw within 14 days of signing without giving a reason. If you ask us to start within that period, you pay for work done until you withdraw, and the right ends once the service is fully performed. Custom-made goods may be excluded where the law allows.

10. Warranty

We fix defects in the delivered work reported within the warranty period in your offer, at no extra cost. This does not cover new features, changes made by others, third-party services or misuse. Otherwise, and to the extent the law allows, the services are provided without other warranties. Consumers keep all mandatory statutory guarantees.

11. Liability

To the extent the law allows, our total liability for a project is limited to the amounts paid for it in the 12 months before the claim, and neither party is liable for indirect losses such as lost profits, revenue or data. Nothing limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, or any liability or consumer right that cannot legally be limited.

12. Acceptable use

You must not use our website or workspace to break the law, attack or probe our systems, bypass security, scrape private areas, send malware or infringe the rights of others. We may suspend access to protect the service or if invoices remain unpaid after notice.

13. Events beyond our control

Neither party is liable for delay caused by events beyond its reasonable control, such as outages of third-party services, cyberattacks, natural disasters or government measures. Payment duties for work already done remain.

14. Governing law and disputes

These terms are governed by the laws of the country where Acmonic is registered, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. We first try to settle any dispute amicably through support. Failing that, the competent courts of Acmonic's registered office have jurisdiction. If you are a consumer, you keep the mandatory protection of the law of your country of residence and may bring a claim before its courts.

15. General

We may update these terms for future use and will show the date at the top; signed agreements keep the terms in force when signed. If a clause is invalid, the rest stays in force. You may not transfer your rights without our consent. Notices are sent by email or through the workspace. Questions: contact@acmonic.com.